Privacy Policy

At Docu-Hub Operations Services ("we," "our," or "us"), we understand that you are trusting us with highly sensitive personal and legal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with Jamaican data protection standards.

1. Information We Collect

To act as your proxy and process documents on your behalf, we may collect the following:

• Identity Information: Full legal name, date of birth, TRN, and copies of government-issued IDs (passports, driver's licenses).
• Contact Information: Email addresses, phone numbers (including WhatsApp), and physical mailing addresses for international couriers.
• Documentary Evidence: Historical records, vital certificates, statutory declarations, or vehicle registrations required by Jamaican agencies (PICA, RGD, TAJ).

2. How We Use Your Information

Your information is used strictly for the purpose of executing the administrative services you hire us for. We do not sell, rent, or trade your data to third-party marketers. We use your data to:

• Pre-audit forms and documents for accuracy before submission.
• Lodge applications at government agencies (PICA, RGD, TAJ) on your behalf.
• Communicate case updates directly with you via WhatsApp or email.
• Facilitate secure courier delivery of your finalized documents.

3. Document Retention and Deletion

Because we handle sensitive YMYL (Your Money or Your Life) documentation, we adhere to strict retention policies:

• Physical Documents: Original documents mailed to us are either submitted to the respective government agency or returned to you via tracked courier upon case completion. We do not indefinitely store physical original documents in our office.
• Digital Copies: Digital scans of IDs and certificates submitted via WhatsApp or email are retained only as long as necessary to complete your case. Once a case is officially closed and documents are delivered, digital copies are securely purged from our active systems within 30 days, unless you explicitly request we keep them on file for future legal filings.

4. Third-Party Disclosures

We only share your information with the specific Jamaican government agencies necessary to process your case (e.g., submitting your forms to the Passport, Immigration and Citizenship Agency). We may also share your delivery details with secure international couriers (e.g., FedEx, DHL) strictly for the purpose of returning your documents.

5. Security & Confidentiality

As an OIC Data Controller Verified entity, we employ strict physical and digital safeguards. Client files are handled exclusively by authorized proxies. Communications regarding sensitive TRN or identity details are conducted through encrypted channels (such as WhatsApp end-to-end encryption).

6. Your Rights

You have the right to request a copy of the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your digital files at any time by contacting us directly.

7. Contact Us

If you have any questions regarding how your data is handled, please contact our Data Controller:

Laura Clarke
Docu-Hub Operations Services
Linstead, St. Catherine, Jamaica
WhatsApp: +1-876-561-2614