Privacy Policy
Effective Date: December 16, 2025
1. Data Controller Identity
Docu-Hub Operations Services (Proprietor: Laura Clarke) is the registered Data Controller responsible for the processing activities described in this notice. We are committed to compliance with the Jamaica Data Protection Act (JDPA) 2020.
2. Lawful Basis for Processing
We process your personal data under the following lawful bases as defined by the JDPA:
- Contractual Necessity: We require your data to perform the specific service you hired us for (e.g., applying for a Birth Certificate).
- Legal Obligation: We are required by the Proceeds of Crime Act (POCA) to verify the identity of all clients involved in financial or government transactions.
3. Data We Collect
To perform clerical and agency services, we collect the following Standard Personal Data:
- Identity Data: Full Name, Date of Birth, Parents' Names, TRN.
- Contact Data: Residential Address, Phone Number, Email.
- Asset Data: Chassis Numbers, Valuation Numbers (for Tax & Transport).
- Financial Data: Source of Funds declaration (required for POCA compliance on large transactions).
4. Third-Party Disclosures (Who sees your data)
We act as your Administrative Agent. To complete your request, we must share specific data with the following Data Processors:
- Government Authorities: Registrar General's Department (RGD), Tax Administration Jamaica (TAJ), or the Jamaica Constabulary Force (JCF).
- Logistics Partners: Knutsford Express or Zipmail (for the delivery of your physical documents).
We do not sell your data to marketing agencies or unauthorized third parties.
5. Data Retention Protocol (The 30-Day Rule)
We operate under a strict Storage Limitation Policy:
- Transactional Data: All scans, photos, and drafts related to your service are securely deleted or rendered anonymous within 30 days of service completion.
- Compliance Data (Exception): In strict compliance with POCA, we must retain Customer Due Diligence (KYC) records (including ID copies and signed contracts) in an encrypted format for a minimum of seven (7) years.
6. Data Security
Client data is stored on encrypted devices (Full Disk Encryption) and managed in accordance with our internal Data Security Protocol. We do not use public Wi-Fi for processing, and all cloud storage utilizes Multi-Factor Authentication (MFA).
7. Your Rights
Under the JDPA, you have the following rights regarding your data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request corrections to inaccurate data.
- Right to Erasure: You may request deletion of your data (subject to our POCA legal retention obligations).
To exercise these rights, please contact the Compliance Lead at: admin@dochubservices.com.